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Sunshine Ace Hardware Celebrates Award-Recognized Customer Satisfaction with Stop on Cross-Country Tour

Ace Hardware’s J.D. Power Award Neighborhood Tour honors Ace ranking “Highest in Customer Satisfaction with Home Improvement Retail Stores” 11 Years in a Row

Ace’s Hardware’s J.D. Power Award Neighborhood Tour is headed to Southwest Florida. Sunshine Ace Hardware is celebrating Ace Hardware’s ranking of “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the 11th year in a row by hosting a customer appreciation event at its downtown Naples store located at 141 Tamiami Trail North on Sunday, Dec. 10 from 11 a.m. to 3 p.m. The event is part of a cross-country tour celebrating Ace’s achievement by taking all 11 J.D. Power trophies on the road, visiting 40 states and more than 200 neighborhood Ace Hardware stores between August 2017 and April 2018, covering over 30,000 miles.

“At Sunshine Ace Hardware we strive to meet and exceed customer needs year after year, and we’re proud to be part of the family of Ace stores that are all committed to delivering a more personal kind of helpful,” said Linda Gillard, store manager at the downtown Naples Sunshine Ace Hardware location. “The J.D. Power Award Neighborhood Tour gives us the opportunity to say thank you to our customers.”

During the event, customers can take a photo with the prestigious J.D. Power trophies and a 12-foot inflated J.D. Power trophy, and will have the opportunity to win prizes and take advantage of in-store promotions in appreciation for their continued support of locally owned businesses like Sunshine Ace Hardware. Guests can also enjoy tasty samplings prepared on a Big Green Egg grill and refreshments.

Ace Hardware has received the ranking of “Highest in Customer Satisfaction with Home Improvement Retail Stores” ever since J.D. Power began this study. The study is based on responses from nearly 2,751 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 810 on a 1,000-point scale.

For more information on the J.D. Power Neighborhood Tour, please call the downtown Naples Sunshine Ace Hardware store at 239-262-2940 or email naples@sunshineace.com.

 

About Ace Hardware

For more than 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. With more than 5,000 hardware stores locally owned and operated across the globe, Ace is the largest retailer-owned hardware cooperative in the world. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and also have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its retailers’ stores are located in all 50 states, the District of Columbia and approximately 55 countries. For more information on Ace, visit www.acehardware.com.

About Sunshine Ace Hardware

Family owned and operated since 1958, Sunshine Ace Hardware serves Florida with eight locations in Collier, Lee, Charlotte and Pinellas counties staffed by a long-term, friendly and knowledgeable team. Focused on customer service, Sunshine Ace employees are best known for building relationships and going above and beyond to help solve a home repair or maintenance issue or to simply guide customers to the right tool for the job. For in-home support, Sunshine Ace provides a range of professional services such as rod-tip repair, screen, glass and equipment repairs. Free delivery and assembly is also provided on items such as grills, power tools, mulch, soil and more. Sunshine Ace offers a wide variety of products including plumbing, hardware and electrical supplies, houseware, fishing gear, power equipment, paint, painting supplies and more. Sunshine Ace proudly carries quality brands including Benjamin Moore paints, Scotts lawn and garden products, Craftsman tools, STIHL power tools, Weber and Big Green Egg grills, as well as Penn and Shimano fishing gear. In addition to serving residential clients, Sunshine Ace services commercial accounts, with flexible options to support contractors in managing and growing their business. For locations and hours, visit www.SunshineAce.com.

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