Both Crowder Bros. Ace Hardware stores in Manatee County earned Pinnacle Performance Retailing status through “Higher Ground,” Ace Hardware’s strategic growth plan.
Pinnacle stores must meet stringent company benchmarks for retail excellence, which includes high customer satisfaction ratings, extensive associate training, quick fulfillment of online orders, growth in business-to-business sales and other criteria.
Crowder Bros. Ace Hardware stores are located on Manatee Avenue West in Bradenton and Lakewood Ranch Boulevard in Lakewood Ranch.
“I am immeasurably proud of the team’s performance. Pinnacle stores represent the top 10% of the more than 5,500 Ace locations worldwide. Our stores’ specific Pinnacle performance put our Crowder team in the top 1% of that already rare group,” said Michael Wynn, president of Crowder Bros. Ace Hardware. “Their exceedingly strong performance is a testament to their commitment to living our values each and every day, which creates an experience that is warm and welcoming, making shopping a true joy.”
“We are proud of our store and support teams for exceeding Ace’s targets for employee engagement, customer service, product in stock, curbside pickup speed and many other critical components of Crowder Bros.’ ability to be helpful to our associates and neighbors,” added Scott Hamblen, Crowder Bros. Ace’s chief merchandising and marketing officer.
Associates at Crowder Bros. Ace, family owned and operated since 1955, promote 10 core values in the workplace: Deliver Sunshine; Care for your Neighbor; Build Honest Relationships; Inspire Confidence; Own It; Be Humble; Support Each Other; Create Solutions through Imagination; Love, Laugh, Work Hard; and Drive Results.
About Crowder Bros. Ace Hardware
Founded in 1955 by John and Chester Crowder, Crowder Bros. Ace Hardware and Crowder’s Gifts & Gadgets operate stores in Bradenton and Lakewood Ranch within Manatee County. Each store is staffed by friendly, knowledgeable associates known for going the extra mile to help commercial and residential customers find the right tools for their jobs. Crowder Bros. Ace is the region’s go-to source for power equipment, paint, hardware, fishing gear, plumbing products, electrical supplies, gifts and home improvement products, including name brands like Benjamin Moore, STIHL, Milwaukee, Scotts, Weber, Big Green Egg, Penn and Shimano. Through its Helpful Hub, Crowder Bros. Ace provides services like screen repair, key cutting and color matching, as well as delivery and assembly for grills, power tools and more. Crowder Bros. Ace offers three convenient options to shop: in-store, curbside pickup and online with home delivery. For locations and hours, visit CrowderBros.com.